Frequently Asked Questions
Everything you need to know about your Rudsak experience.
What is the standard shipping timeframe for orders?
Orders are typically processed within 1-2 business days. Standard shipping within North America generally takes 3-7 business days, while international delivery times vary by destination.
What is your return and exchange policy?
We offer a 30-day return policy for unworn, unwashed items with original tags attached. Please note that final sale items are not eligible for returns or exchanges.
How do I care for my Rudsak leather jacket?
To maintain the quality of your leather, we recommend professional leather cleaning only. Avoid direct exposure to rain and heat, and store your garment in a cool, dry place using a wide hanger.
Do you offer a warranty on your products?
Yes, Rudsak provides a one-year limited warranty against manufacturing defects on all outerwear and handbags. This covers hardware, stitching, and zippers with proof of purchase.
Are your down-filled coats ethically sourced?
Rudsak is committed to ethical sourcing. Our down is certified to ensure it comes from animals that have not been subjected to unnecessary harm, adhering to global traceability standards.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for installment payments.